Agreement Review

When participants need a closer look

An Agreement Review helps examine a recorded question using the agreement, relevant evidence and participant responses.

What a review may involve

Identifying the questioned responsibility
Preserving the affected amount where required
Requesting evidence
Allowing participant responses
Examining the exact agreement version
Recording the outcome
Explaining the resulting effect

What a review does not mean

It does not automatically prove wrongdoing
It does not make one participant guilty
It does not necessarily stop every other responsibility
It does not guarantee one participant's preferred outcome

Neutral review stages

1
Question raised
A permitted participant has recorded a question about a specific responsibility.
It does not mean wrongdoing has been established.
2
Evidence requested
Participants have been asked to provide records relevant to the question.
A request for evidence is not an accusation.
3
Under examination
The agreement version, the evidence and the responses are being examined together.
It does not necessarily stop every other responsibility in the plan.
4
Outcome recorded
A result has been recorded, together with the reason and its effect.
It does not guarantee one participant's preferred outcome.
5
Additional action required
A participant must do something before the matter can close.
It is not a penalty.
6
Closed
The recorded question has been concluded and the record remains available.
Closing does not delete the history of the question.

The Review Reserve

The Review Reserve supports responsible access to the review process. It does not purchase a favourable outcome and is not a punishment.

It is recorded separately, and is never combined with activation, subscription, platform fees, settlement verification or agreement money.

Read the Review Reserve article

About the examples on this page

Every example, record and status here is demonstration content and is labelled mock. Sandbox records behave realistically but move no money. Live records come from real activity. These pages are not live customer cases.